I put in the checkout notes that if it would not arrive before then to cancel the order. I ordered a product that said that they had 2 in stock with standard shipping to arrive before Christmas. I have also been a victim of this website's poor management. Overall Experience: I will never buy from them again. Website Experience: Easy Customer Service: Untrustworthy in my opinion Shipping: Unacceptable 2-5 weeks Returns: Had no experience with this but if I had to return the item to China it would be too expensive. based business when it is actually based in China or elsewhere outside the U.S. This phenomenon combined with the 2-5 week shipping time makes me believe that this business is posing as a U.S. The emails I received from arrived in the middle of the night when most people in the United States are asleep i.e. In the meantime, my funds were tied up with which prevented me from purchasing the same item from a different seller and thus summer ended without the enjoyment of the item I wished to purchase. This is not trustworthy behavior in my opinion. However, after I filed a Paypal dispute they were somehow able to fix the unfixable. I was told by the seller that I would be required to accept this item and there was nothing they could do to stop the shipment. I was informed that my order had already been shipped and could not be canceled. Since summer will be over in 2 weeks, I requested to cancel my order. However, after I paid for the item I was notified that the item is not available in their US warehouse and that shipping takes 2-5 weeks. based because their website does not say otherwise. Since it is the end of summer and the item I needed is a summer use only item, I purchased it expecting it to arrive within a normal timeframe since I assumed the seller is U.S. I sent copies of my receipts to and am a verified buyer. I was required by TrustPilot to change my review so here is a complete thorough buyer experience review as requested. And after we waited for a month with nothing to show for it, the item is now available for that same low price everywhere.īeware: This is A China Company 2-5 weeks delivery
Seriously - the low price on something isn't worth this hassle. I've since asked for a refund (by email to document it), and will be escalating that through Paypal and my credit card if not done soon. I told them that they had 48 hours to get it to me as last promised, or I'd start reporting them as a scam operation. Days after the new absolute date, I was told that I'd "absolutely" receive it in another week. A day after that absolute date, I called back and was told that the original shipment was damaged and I'd "absolutely" receive a new one in 48 hours. After waiting a while, we called and learned that it was shipping from China, but would "absolutely" be here on X date (3 weeks after the order!). The first thing that should have tipped us off was that we didn't receive a confirmation email for our order.